Refund Policy

At Dusk Ivory, we want you to feel completely at ease with every purchase. If something isn't right, we're here to make it simple.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags still attached. Items that show signs of wear, alteration, or washing cannot be accepted.

Final sale items are not eligible for return or exchange. These items are clearly marked at the time of purchase.

How to Initiate a Return

To begin a return, please email us at Hello@duskivory.com with your order number and a brief note about the reason for your return. Our team will respond within 1–2 business days with return instructions and a shipping address.

Please note that the customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as Dusk Ivory is not responsible for items lost in return transit.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the refund to appear on your statement.

If more than 15 business days have passed since your return was received and you have not seen a refund, please contact us at Hello@duskivory.com and we will look into it promptly.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size or style, please return the original item for a refund and place a new order.

Questions

If you have any questions about our return process, reach out to us at Hello@duskivory.com. We're happy to help.