FAQs
Frequently Asked Questions
What type of silk do you use?
All Dusk Ivory products are crafted from 100% Grade 6A mulberry silk — the highest quality available. Our pajama sets use 22 momme weight for a luxurious drape and lasting durability. Our nightgowns use 16–19 momme for a lighter, breathable feel.
How do I care for my silk?
Hand wash in cold water with a gentle detergent, or use the delicate cycle in a mesh laundry bag. Never use bleach or fabric softener. Lay flat or hang to dry away from direct sunlight. Iron on the lowest setting if needed, or steam gently.
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in their original packaging. Once we receive your return, refunds are processed within 5–7 business days. Please visit our Refund Policy page for full details.
How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping within the US typically takes 5–10 business days. Expedited and international options are available at checkout. Visit our Shipping Policy page for complete details.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by destination, typically 7–21 business days. Import duties and taxes may apply and are the responsibility of the buyer.
Are your products hypoallergenic?
Yes. Mulberry silk is naturally hypoallergenic, antibacterial, and resistant to dust mites. It’s ideal for sensitive skin and allergy sufferers. Our silk pillowcases and sleep masks are dermatologist-recommended.
What is momme weight?
Momme (pronounced “mummy”) is the unit of measurement for silk density. Higher momme means thicker, more durable silk. Our 22 momme pajama sets are among the heaviest available — offering superior softness, opacity, and longevity. For reference, most luxury brands use 19–22 momme.
How do I contact customer support?
Email us at Hello@duskivory.com or call 717-254-3290. We respond within 1–2 business days. You can also visit our Contact Us page.